Regulatory Intelligence Specialist

hace 1 semana

Madrid, Madrid, España Cube A tiempo completo

Overview

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CUBE, a pioneering RegTech business, is shaping the future of regulatory compliance. Our innovative technology and expert team help financial institutions simplify complex regulations.

About the Role

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We are seeking a Customer Success Executive to join our team in New York, US (Hybrid). This exciting opportunity will allow you to work with top-tier clients, drive customer satisfaction, and contribute to our growth journey.

Salary

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The estimated annual salary for this position is $120,000 - $180,000, based on industry standards and market rates.

Job Description

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Your primary responsibility will be building strong relationships with our clients, understanding their needs, and ensuring they get the most out of CUBE's products. You will act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction.

Key Responsibilities:

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  • Customer Advocacy: Represent the client's interests within CUBE and collaborate with internal teams to deliver exceptional results.">
  • Product Expertise: Develop a deep understanding of CUBE's solutions and services.">
  • Value Realization: Work with clients to define success metrics and demonstrate the value of CUBE's offerings.">
  • Issue Resolution: Proactively identify and address any issues or challenges clients may face.">
  • Cross-Selling and Upselling: Identify opportunities to increase revenue through additional product sales.">
  • Training and Education: Conduct training sessions and webinars to educate clients on new features and best practices.">
  • Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management.">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 3 years' experience in a Customer Success role, preferably within financial services or big 4 consultancies.">
  • Experience with enterprise-scale B2B products.">
  • Risk and regulatory knowledge is an asset.">
  • Comprehensive experience with data analysis.">
  • NPS experience and ability to facilitate workshops.">
  • Complex stakeholder management and matrix experience.">
  • Strong analytical and problem-solving skills, with a customer-centric approach.">
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Benefits

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CUBE offers a dynamic, fast-paced environment with opportunities for growth and professional development. As a remote-first company, you will have the flexibility to work from anywhere and enjoy a better work-life balance.

Our Products

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CUBE's flagship product, RegPlatform, streamlines regulatory change management, providing a one-stop inventory of global regulations and effortless horizon scanning capabilities. RegBrain allows customers to apply CUBE's AI models directly to their content, enabling faster release and feedback cycles.

Globally Unique

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CUBE is a well-established market leader in RegTech, with a category-defining product used by leading financial institutions worldwide. We are proud of our growth story, which has seen us expand by over 50% in the last year.

Shape Your Future with Us

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At CUBE, we believe in empowering our employees to make a real impact. If you're a motivated individual looking for a challenging role that offers opportunities for growth and career progression, we encourage you to apply.

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