Senior Business Analyst

hace 4 semanas


Madrid, Madrid, España Beonit A tiempo completo

We are seeking a Senior Business Analyst to support our client's team in the automotive industry.

The role involves contributing to a strategic project aimed at replacing the current CRM IT system with a modern solution.

The project entails analyzing and optimizing customer service processes and integrating new IT applications into the existing IT landscape.

Key Responsibilities:

  • Analyze and document complex technical and strategic processes
  • Validate requirement elements and architectural artifacts
  • Define and document project requirements
  • Implement an IT application contract and ensure smooth integration into the existing IT landscape
  • Provide user training and facilitate the transition of the solution to operations
  • Create and manage epics, features, and BPMN processes
  • Coordinate cross-functional technical topics with various stakeholders

Technical and Experience Requirements:

  • At least 5 years of experience as a Business Analyst, Requirements Engineer, or Product Owner, including a minimum of 2 years in IT projects
  • 5 years of consulting experience in CRM or marketing
  • Demonstrated experience in process optimization and automation projects
  • Proficiency in agile methodologies such as SCRUM or SAFe
  • Extensive experience (minimum 5 years) with JIRA and Confluence
  • Expertise in creating epics, features, and user stories
  • Knowledge of EU tender projects
  • Familiarity with MS Teams for project communication and MS SharePoint for document management

Beonit is a forward-thinking company working on a high-impact CRM transformation project.

Your expertise will help shape the future of customer service processes and IT integration.



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