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Senior IT Analyst for Medical Operations
hace 2 meses
Job Summary
We are seeking a highly skilled Senior IT Analyst to join our Medical Operations team at Novartis. As a key member of our team, you will be responsible for delivering high-quality IT solutions that support our business operations.
Key Responsibilities:
- Partner with business stakeholders to prepare for internal audits and external inspections, ensuring compliance with regulatory requirements.
- Collaborate with Country DDIT Heads to develop demand planning and technology strategies for the region.
- Represent the business in issue and request escalation, ensuring timely resolution and minimal disruption to operations.
- Implement IT solutions according to technology and delivery strategy, ensuring on-time, within-budget, and compliant delivery.
- Work with DDIT Development Strategic Business Partners to analyze demand, propose solutions, and estimate funding.
- Deliver high-quality products that meet business needs, ensuring reusability, on-time delivery, and compliance with security and quality standards.
- Ensure services, solutions, and products are fit for purpose, achieving desired business value and impact.
- Follow governance structure and stakeholder representation for projects and operations.
- Track and report on agreed success factors and KPIs for various stakeholders, including inspection readiness and conclusion.
- Adhere to DDIT practices to drive agility, speed, efficiency, and effectiveness.
Requirements:
- University degree in Informatics, Computer Sciences, or related field, or relevant experience.
- Project Methodologies (Agile - Scrum training), GxP Validation training, Operations standards (ITIL), and Quality, compliance adherence.
- Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset.
- Spanish language proficiency (reading, writing, and communication) is a must.
- At least 10+ years of relevant experience in IT Service Management or related roles.
- ITIL Foundation Certification would be an added advantage.
- Experience in supporting Business Applications.
- Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
- Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
- Experience in handling incident escalations and resolving incidents.
- Languages: English.
