Senior IT Analyst for Medical Operations

hace 2 semanas


Barcelona, Barcelona, España Novartis A tiempo completo
Job Description Summary

Novartis is seeking a Senior IT Analyst to join our Medical Operations team in Barcelona. The successful candidate will be responsible for project delivery and health authority inspections, working closely with business stakeholders and DDIT Strategic Business Partners.

Key Responsibilities:
  • Preparation and support for internal audits and external inspections in the region for Development IT.
  • Partner with Country DDIT Heads for demand planning and technology strategy within the region.
  • Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions.
  • Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.
  • Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates.
  • Deliver products according to strategy and with reusability, ensuring on-time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
  • Ensure services, solutions, platforms, and products are fit for purpose and achieve the desired business value and impact.
  • Follow governance structure for projects, operations, etc. with right stakeholder representation.
  • Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include inspection readiness and conclusion.
  • Follow DDIT practices to drive agility, speed, efficiency, and effectiveness.
  • Ensure adherence to security and compliance policies and procedures.

Requirements:
  • University degree in Informatics, Computer Sciences, business, or similar OR relevant experience.
  • Project Methodologies (Agile, Scrum training), GxP Validation training, Operations standards (ITIL), and Quality, compliance adherence.
  • Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset.
  • Spanish language proficiency (reading, writing, and communication) is a must.
  • At least 10+ years of relevant experience in IT Service Management or related roles.
  • ITIL Foundation Certification would be an added advantage.
  • Experience in supporting Business Applications.
  • Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
  • Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
  • Experience in handling incident escalations and resolving incidents.

Languages:
English.

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