OTC Specialist Iberia

hace 3 semanas


Hospitalet de Llobregat, Barcelona, España KION Group A tiempo completo
About the Company

STILL, a multinational company and part of the KION Group, has a rich history spanning over 100 years. As a leading provider of counterbalance forklifts, order picking platforms, and tractors, as well as innovative intralogistics systems, we have established ourselves as a global player in the material handling industry.

Job Summary

We are seeking a highly skilled OTC Specialist to join our Iberia team. The successful candidate will be responsible for ensuring an efficient and accurate flow of orders from receipt to final delivery to the customer, coordinating with sales, supply chain, and customer service departments.

Key Responsibilities
  • Manage sales orders, ensuring accurate data entry and timely updates in the planning monitor.
  • Coordinate with sales, factories, and suppliers to ensure timely delivery of products.
  • Handle e-commerce and dealer orders, ensuring compliance with terms and conditions.
  • Create and manage production orders.
  • Act as the main point of contact for customer inquiries, providing updates on order status and delivery dates.
  • Communicate terms and conditions to customers, ensuring transparency and understanding.
  • Manage customer leads, documentation, and information exchange between the commercial networks and the supply chain.
  • Plan and monitor the flow of NTS (New Truck Sales) to meet demand and delivery dates.
  • Coordinate order delivery with the logistics provider.
  • Track order shipments.
  • Manage claims.
  • Maintain accurate records of orders, invoices, and delivery notes.
  • Generate and follow up on proforma invoices and advance payment invoices.
  • Generate an order type documentation file.
  • Create a CoA (Certificate of Arrival) collection.
Requirements
  • Bachelor's degree in Finance, Business Administration, or a related field, or 1-3 years of experience in a similar role, preferably in an industrial or manufacturing environment.
  • Advanced knowledge of office software such as Excel, Word, and PowerPoint.
  • Advanced SAP skills.
  • Basic knowledge of accounting and logistics.
  • Full professional proficiency in English and Spanish, able to communicate fluently and accurately in professional contexts, with negotiation skills when required.
What We Offer
  • Salary based on experience and skills.
  • Stable employment in a leading company in its sector.
  • Private health insurance covered by the company.
  • Work schedule: Monday to Friday.
  • Access to the LinkedIn Learning platform.

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