IT System Engineer

hace 1 día

Barcelona, Barcelona, España Daikin A tiempo completo

About the Role

We are seeking an experienced IT System Engineer to join our team at Daikin. As a key member of our digital transformation team, you will be responsible for implementing and configuring SAP Sales and Service Cloud solutions to meet the specific needs of our clients.

Key Responsibilities

  • Implement, configure, and customize SAP Sales and Service Cloud solutions to meet client requirements.
  • Collaborate with sales, service, and external IT teams to understand business needs and translate them into technical solutions.
  • Provide technical support and troubleshoot issues related to SAP Sales and Service Cloud.
  • Develop and execute project plans, ensuring timely delivery within budget.
  • Train end-users and technical staff on the use and best practices of SAP Sales and Service Cloud.
  • Perform system performance analysis and suggest improvements to optimize operations.
  • Stay updated with the latest features and updates of SAP Sales and Service Cloud.
  • Document configurations, processes, and procedures related to SAP Sales and Service Cloud.

Requirements

  • Bachelor's degree in Computer Science, Systems Engineering, Business Administration, or related fields.
  • Minimum of 3-5 years of experience in the implementation and support of SAP Sales and Service Cloud.
  • Deep knowledge of sales and service processes and how they integrate with SAP solutions.
  • Experience in configuring key objects in SAP Sales and Service Cloud such as accounts, contacts, and service activities (Interaction Center).
  • Effective communication skills to work with cross-functional teams and end-users.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Analytical skills and attention to detail to identify and resolve technical issues.
  • Relevant SAP certifications are a plus.

What We Offer

  • Great work environment
  • 23 days of annual holidays + 86 hours of own affairs
  • Lunch Tickets (Sodexo)
  • Health Insurance
  • Fruit at the office
  • Office very well connected

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