Spa Operations Assistant
hace 2 semanas
Are you passionate about creating unforgettable experiences for our guests? Do you have a knack for providing exceptional customer service and ensuring seamless operations?
We are seeking a highly motivated Spa Intern to join our team at SLS Barcelona. As a key member of our wellness department, you will be responsible for supporting the hotel's spa facility and its daily operations.
About the Role:
- Assist in managing reservation processes, ensuring accuracy and efficiency in all systems.
- Greet and assist guests with warmth, courtesy, and professionalism.
- Ensure an outstanding spa and guest experience by maintaining high standards of cleanliness and presentation.
- Handle guest complaints and inquiries promptly, resolving issues to ensure satisfaction.
- Maintain adherence to spa standard operating procedures and policies.
Requirements:
- A strong understanding of our SLS brand values and a passion for delivering exceptional hospitality.
- Proficient knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills, with fluency in Spanish and English.
- Ability to multitask, work in a fast-paced environment, and maintain attention to detail.
What We Offer:
- An exciting opportunity to be part of a dynamic, international group committed to building a global brand.
- The chance to challenge the norm and work in a creative and rewarding environment.
- A chance to develop your skills and expertise in a leading hospitality company.
Estimated Salary: €25,000 - €30,000 per year
SLS Barcelona is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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