Professional Services Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our Professional Services team at Amazon Business. As a key member of our team, you will play a critical role in driving operational excellence and delivering high-quality work to our customers.

Key Responsibilities
  • Manage the end-to-end resource allocation process for the ProServe team, ensuring efficient and timely resource assignment.
  • Analyze weekly demand and prioritize requests to meet business needs.
  • Develop and implement process improvements to increase productivity and efficiency.
  • Collaborate with internal teams, including Sales, Product Management, and Finance, to drive operational excellence.
  • Own the strategy for EU ProServe's use of Certinia, the enterprise resource planning software based on Salesforce.com.
About the Team

Amazon Business is a leading B2B marketplace that provides business customers with the pricing, selection, and convenience of Amazon. Our Professional Services team is dedicated to delivering exceptional customer experiences through enabling tools, services, insights, and selection.

Requirements
  • Experience using data and metrics to drive improvements.
  • Proven track record of owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience in program or project management.
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, or related field.
What We Offer

Amazon is an equal opportunities employer, and we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build.



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