Professional Services Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our Amazon Business Professional Services team in Europe. As a key member of our team, you will play a critical role in driving operational excellence and maximizing efficiencies across our organization.

Key Responsibilities
  • Manage the end-to-end resource allocation process for our ProServe team, ensuring the best resources are assigned efficiently and in a timely manner.
  • Review and analyze weekly demand for the team, prioritizing and communicating with stakeholders to ensure optimal resource utilization.
  • Own the resource management weekly reporting to leadership, providing insights into utilization, duration, and capacity trends.
  • Develop and implement strategies for EU ProServe's use of Certinia, our enterprise resource planning software based on Salesforce.com.
  • Collaborate with Sales Tech to build and launch Certinia, providing key details on process and opportunities for improvement.
  • Meet with our assigned Customer Success Manager from Certinia to identify opportunities for process improvement and discuss outstanding support cases.
  • Contribute to EU ProServe's Work Breakdown Review (WBR) to provide insights into utilization, duration, and capacity trends.
About the Team

Amazon Business is reinventing on behalf of the business customer, focused on building Amazon Business (AB), the B2B marketplace on Amazon. Our Professional Services (ProServe) team aspires to provide our customers with a best-in-class procurement experience through enabling of AB's tools, services, insights, and selection.

We work closely with various internal Amazon teams to relay customer needs and requirements, including Sales, Product Management, Category Management, External Systems Integrations, and Amazon Leadership. Our Ops team leads the central oversight and operational strategy of the Professional Services Operation in Europe.

Requirements
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience in program or project management.
Preferred Qualifications
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.



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