Service Solution Architect

hace 7 días

Barcelona, Barcelona, España Oracle A tiempo completo
{"title": "Service Solution Architect", "description": "Job Summary

Oracle is seeking a highly skilled Service Solution Architect to join our team. As a key member of our Advanced Customer Support (CSS) business unit, you will play a critical role in establishing long-term enhanced support and managed service relationships with our largest customers.

Key Responsibilities
  • Identify, foster, and define Oracle CSS services solutions for specific customer opportunities and assist in the sale alongside the CSS sales representative.
  • Work with the customer, CSS management, and xLoB account teams to understand the customer's business and IT strategic requirements and identify large-scale CSS opportunities.
  • Gather and assess customer needs, both business and technical, and translate these into CSS service solutions.
  • Effectively communicate with customers to articulate both the high-level principles and detail of all service components in a proposed customer solution.
  • Build customer loyalty through achieving a trusted advisor relationship.
  • Work proactively to build and leverage an effective and extensive network across Oracle xLoBs.
  • Collaborate effectively internally and externally to ensure effective service solution design and development.
  • Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities.
  • Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirements of Oracle.
Requirements
  • 10+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.
  • Broad understanding of typical enterprise applications and IT infrastructures, including public and on-premises cloud, including but not limited to Oracle technologies.
  • Experience of working in a services presales role within an IT services provider.
  • General experience in IT services, service operations, and service management, including managed services / outsourcing.
  • IT project and programme management experience, including transformation, migration, and solution deployment projects.
  • Commercial and contract management, including construction and negotiation of pricing and custom contracting for complex service offers.
  • Sales and complex deal negotiation.
  • Architecting, implementing, and delivering complex service solutions for a range of mission-critical IT environments.
  • Consulting and trusted-advisor roles within major customer organisations in relation to IT services.
About Oracle

Oracle is a global leader in enterprise software and cloud computing. Our Advanced Customer Support (CSS) business unit is dedicated to providing exceptional support and managed services to our largest customers.

", "lang_code": "en-US"}

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