Technical Support Specialist
hace 6 días
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to find a talented Customer Service Representative fluent in German for their Barcelona office.
Job OverviewThis exciting opportunity involves handling incoming customer inquiries via various channels, addressing user needs efficiently, and maintaining up-to-date knowledge of services and products.
Key Responsibilities- Respond to customer calls, emails, chats, or automated alerts in a timely manner
- Record call details in the call management system to ensure timely responses and resolutions within the agreed SLA
- Stay updated on services and products, particularly those tailored to individual customer applications
- Escalate any potential service issues to senior team members as needed
- Adhere to project processes and procedures, ensuring compliance with contractual SLA
- Provide coverage for other agents in their absence, whether within the same team or across different teams
- Native fluency in German, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience, preferably in technical support
- Advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
This role comes with an excellent remuneration package based on experience, skills, and performance, including:
- An estimated salary of €35,000 per annum
- A dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
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