Process Manager

hace 4 semanas


Madrid, Madrid, España Japan Tobacco International A tiempo completo

Role Overview:

The IT BTS Sales & TM Process Expert Manager acts as a liaison between Business and Development teams to implement approved process changes.

Key Responsibilities:

  • GRM ownership and continuous improvement aligned with changing business environment
  • Review and update all documentation in the GRM SharePoint
  • Facilitate training sessions for the module owned, ensuring market knowledge consolidation
  • Keep updated training material and elaborate KPIs of usage of the GRM module owned
  • Change management and continuous improvement on the BTS Trade Marketing Change Management Process
  • Guarantee all CGHs have a meaningful business benefit, providing quantitative impact of the development requested
  • Be concerned that change management is an ongoing process and keep moving the CHGs as soon as they arrive
  • Inform all information needed that must be provided by BTS, avoiding returns from other teams
  • Project management, defining plan and management of projects under responsibility
  • Business relationship management, being the point of contact for issues escalation from markets
  • Know the market, functionalities implemented, and current and future projects
  • Take the initiative of proposing new initiatives or changes in trade marketing processes
  • Review CHGs created by the market, ensuring all information needed is provided and request priorities based on business criticality
  • Communicate and advise markets about global tasks plan that might affect normal use of the application

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