Senior Travel Operations Team Manager

hace 2 semanas


Barcelona, Barcelona, España Exoticca A tiempo completo

Company Overview
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.' We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Salary
We offer a competitive compensation package in line with job responsibilities and experience. The estimated annual salary for this position is $60,000 - $80,000 depending on qualifications and performance.

Job Description
The successful candidate will manage our Travel Operations team, increasing customer satisfaction, loyalty, and retention. Key responsibilities include:

  • Ensuring standards for productivity and quality are achieved.
  • Managing individual and team performance expectations and goals.
  • Monitoring real-time KPIs.
  • Serving as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.

With a great perspective on all our operations, managing the different countries we are operating in, providing a 24/7 service, your role consists in engaging the team into a 7-star service, focused on customer loyalty and satisfaction.

Required Skills and Qualifications
To succeed in this role, you will need:

  • 2+ years of people management experience.
  • Excellent leadership and interpersonal skills.
  • Multitasking ability and customer-focused mindset.
  • Outstanding written and verbal communication skills.
  • High flexibility and schedule adaptation (night shift, weekends, bank holidays, etc.).
  • Fluent English level.
  • Deep knowledge of Amadeus/GDS, on the operations and implementation part.
  • Experience working with DMC is required.
  • Experience working with systems such as Salesforce and Travelfusion is a must.

Benefits
We offer a range of benefits, including:

  • Flexible compensation management for diet, transportation, and private health insurance with Cobee.
  • Hybrid work model: Office located in Barcelona city.
  • Permanent contract from the start.
  • Travel packages at reduced prices as perks for employees.
  • Unlimited coffee, language lessons, quarterly teamwork activities, and global biannual parties.

Others
Exoticca is an equal opportunity employer, committed to creating a diverse and inclusive work environment.



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