Wireless Network Support Specialist

hace 2 semanas


Madrid, Madrid, España Commscope Inc. A tiempo completo
Technical Support Engineer

Ruckus Networks is seeking a highly skilled Technical Support Engineer to join our team. As a key contact and escalation point for our premium enterprise wireless customers, you will provide the highest levels of service and issue resolution.

This is a virtual role that can be based anywhere in the UK, Spain, Italy, Germany, Poland, or Czech. We need critical and creative problem-solvers who are stimulated by variety, adapt to change, and come up with creative solutions.

Responsibilities:

  • Take ownership of network issues reported by assigned accounts to quickly restore service and provide problem resolution.
  • Reproduce customer-reported issues in a lab environment and work with engineering on new and existing defects.
  • Proactively engage with customers to support upcoming changes.
  • Develop knowledge articles, guides, and internal training, and coach and mentor within the team.

Requirements:

  • Bachelor's degree or diploma in a computer-related field.
  • 6+ years of experience in the networking space, with excellent technical knowledge of wireless networking.
  • 3+ years work history in an enterprise Technical Assistance Centre (TAC) environment.

We are excited to be modernising our business with a clear focus on the Customer Experience. If you have a passion for working directly with key accounts, using outstanding communication and customer management skills, we want to hear from you.



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