Customer Success Team Lead
hace 1 día
We are seeking a seasoned Customer Experience Leader to join our team at Winning. As a key member of our leadership team, you will be responsible for managing a team of Customer Experience experts and driving business growth through exceptional customer service.
Key Responsibilities:- Develop and execute customer engagement strategies to drive upsell, downsell, and churn reduction across 3 markets.
- Lead, develop, and train a high-performing team of Customer Experience professionals, ensuring their professional growth and development.
- Collaborate with cross-functional teams, including Product, Marketing, and Sales, to ensure seamless communication and coordination.
- Own and improve the Customer NPS, defining actions to enhance the customer experience and service quality.
- Support and assist clients, working closely with the Support Lead to ensure exceptional service.
- 4+ years of experience in customer care/customer service, with at least 2+ years in a leadership position.
- Previous experience in a startup is preferred.
- Proven track record of successfully managing, coaching, and developing a team.
- Data-driven with experience in customer service software and CRM tools.
- Strong analytical and problem-solving ability with a data-driven mindset.
- Excellent verbal and written communication skills in English.
- Work on a disruptive project helping entrepreneurs and small businesses focus on what they love.
- Opportunities for growth and professional development, and you will learn from all areas.
- Being part of a startup that is growing internationally, where you can influence various teams and help shape the strategy of tomorrow.
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Team Lead Customer Delivery Specialist
hace 1 mes
Zaragoza, Zaragoza, España Sin Nombre A tiempo completoJob SummarySin Nombre is seeking a highly motivated and experienced Team Lead Customer Delivery Specialist to join our team. As a key member of our Logistics team, you will be responsible for leading a regional group of Delivery Specialists and ensuring the compliance of the fleet they use.Key ResponsibilitiesLead and line manage a group of Delivery...
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Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Experience Team Lead
hace 1 día
Zaragoza, Zaragoza, España Medium A tiempo completoUnlock Business Potential with DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, while developing their professional careers and being...
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Customer Experience Team Lead
hace 1 día
Zaragoza, Zaragoza, España Medium A tiempo completoUnlock Business Potential with DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, while developing their professional careers and being...
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Senior Manager of Customer Success
hace 1 día
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 1 día
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Sales Team Lead
hace 1 día
Zaragoza, Zaragoza, España Hitachi Vantara Corporation A tiempo completoJob Title: Sales Administrator SupervisorJob Summary:We are seeking a highly skilled Sales Administrator Supervisor to lead our EMEA sales support team in achieving customer satisfaction. As a key member of our team, you will be responsible for managing the daily activities of the sales admin team, ensuring customer requirements are fulfilled in a timely...
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Sales Team Lead
hace 1 día
Zaragoza, Zaragoza, España Hitachi Vantara Corporation A tiempo completoJob Title: Sales Administrator SupervisorJob Summary:We are seeking a highly skilled Sales Administrator Supervisor to lead our EMEA sales support team in achieving customer satisfaction. As a key member of our team, you will be responsible for managing the daily activities of the sales admin team, ensuring customer requirements are fulfilled in a timely...
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Customer Success Strategist
hace 1 día
Zaragoza, Zaragoza, España Onetrust A tiempo completoUnlock the Full Potential of Data and AIAt OneTrust, we're committed to empowering organizations to drive innovation responsibly while mitigating risks. Our comprehensive suite of solutions spans data and AI security, privacy, governance, risk, ethics, and compliance, enabling seamless collaboration between data teams and risk teams.The ChallengeWe're...
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Customer Success Strategist
hace 1 día
Zaragoza, Zaragoza, España Onetrust A tiempo completoUnlock the Full Potential of Data and AIAt OneTrust, we're committed to empowering organizations to drive innovation responsibly while mitigating risks. Our comprehensive suite of solutions spans data and AI security, privacy, governance, risk, ethics, and compliance, enabling seamless collaboration between data teams and risk teams.The ChallengeWe're...
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Inside Sales Team Lead
hace 1 día
Zaragoza, Zaragoza, España Commscope A tiempo completoInside Sales Team ManagerWe're seeking a dynamic and self-motivated Inside Sales Team Manager to lead our EMEA Ruckus Team in Madrid. As a key member of our sales team, you'll be responsible for driving business growth and developing a high-performing sales team.Key Responsibilities:Lead a team of 10+ inside sales professionals to achieve substantial revenue...
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Inside Sales Team Lead
hace 1 día
Zaragoza, Zaragoza, España Commscope A tiempo completoInside Sales Team ManagerWe're seeking a dynamic and self-motivated Inside Sales Team Manager to lead our EMEA Ruckus Team in Madrid. As a key member of our sales team, you'll be responsible for driving business growth and developing a high-performing sales team.Key Responsibilities:Lead a team of 10+ inside sales professionals to achieve substantial revenue...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.Key ResponsibilitiesOnboard clients on gfknewron...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.Key ResponsibilitiesOnboard clients on gfknewron...
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Technical Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
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Technical Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
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Customer Success Manager
hace 14 horas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...