Guest Experience Manager

hace 2 días


Barcelona, Barcelona, España Village Roadshow A tiempo completo
About the Role

Village Cinemas is seeking a highly motivated and customer-focused Guest Experience Manager to join our team at Werribee. As a key member of our senior leadership team, you will be responsible for delivering exceptional guest experiences and ensuring operational excellence across the site.

Key Responsibilities
  • Guest Experience: Provide outstanding customer service, handle customer feedback and complaints, and optimize service recovery.
  • Operational Excellence: Ensure site presentation, technical standards, cleanliness, and staff presentation meet exceptional standards.
  • People Management: Develop, coach, and train site employees, improve employee retention rates, and foster a positive work environment.
  • Financial Management: Support the General Manager to ensure financial success, including payroll and revenue results.
  • Inventory Management: Manage site inventory, reconcile physical stock with system stock, and ensure accurate processing of stock movements.
Requirements

We are looking for someone who is passionate about delivering exceptional customer service, developing and leading teams, and driving operational excellence. If you have a strong track record of achieving results in a fast-paced environment and are committed to excellence, we encourage you to apply.



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