Guest Experience Manager
hace 3 semanas
Company: Renaissance Barcelona Hotel
Job Summary:
We are seeking a highly skilled Guest Experience Supervisor to join our team at the Renaissance Barcelona Hotel. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities:
- Process all guest check-ins, verifying guest identity and form of payment, and assigning rooms.
- Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
- Secure payment prior to issuing room keys and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
- Supply guests with directions and property information and accommodate guest requests.
- Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
- Count and secure bank at the beginning and end of shift and obtain manual authorizations.
- Notify Loss Prevention/Security of any guest reports of theft and follow all Accounting procedures.
Requirements:
- High school diploma or equivalent related work experience.
- At least 1 year of related work experience and 1 year of supervisory experience.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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