Guest Experience Manager

hace 3 semanas


Barcelona, Barcelona, España Renaissance Barcelona Hotel A tiempo completo
Job Title: Guest Experience Supervisor

Company: Renaissance Barcelona Hotel

Job Summary:

We are seeking a highly skilled Guest Experience Supervisor to join our team at the Renaissance Barcelona Hotel. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Process all guest check-ins, verifying guest identity and form of payment, and assigning rooms.
  • Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
  • Supply guests with directions and property information and accommodate guest requests.
  • Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
  • Count and secure bank at the beginning and end of shift and obtain manual authorizations.
  • Notify Loss Prevention/Security of any guest reports of theft and follow all Accounting procedures.

Requirements:

  • High school diploma or equivalent related work experience.
  • At least 1 year of related work experience and 1 year of supervisory experience.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Barcelona, Barcelona, España Village Roadshow A tiempo completo

    About the RoleVillage Cinemas is seeking a highly motivated and customer-focused Guest Experience Manager to join our team at Werribee. As a key member of our senior leadership team, you will be responsible for delivering exceptional guest experiences and ensuring operational excellence across the site.Key ResponsibilitiesGuest Experience: Provide...


  • Barcelona, Barcelona, España Village Roadshow A tiempo completo

    About the RoleVillage Cinemas is seeking a highly motivated and customer-focused Guest Experience Manager to join our team at Werribee. As a key member of our senior leadership team, you will be responsible for delivering exceptional guest experiences and ensuring operational excellence across the site.Key ResponsibilitiesGuest Experience: Provide...


  • Barcelona, Barcelona, España Melia Hotels International A tiempo completo

    Mission:The Guest Experience Manager is responsible for ensuring the highest standards of service and quality in the hotel, providing unique and personalized experiences for guests, and optimizing resources to achieve exceptional customer satisfaction.Responsibilities:Be the voice of the brand in the hotel, ensuring the implementation of brand attributes,...


  • Barcelona, Barcelona, España Melia Hotels International A tiempo completo

    Mission:The Guest Experience Manager is responsible for ensuring the highest standards of service and quality in the hotel, providing unique and personalized experiences for guests, and optimizing resources to achieve exceptional customer satisfaction.Responsibilities:Be the voice of the brand in the hotel, ensuring the implementation of brand attributes,...


  • Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Job SummaryWe are seeking a dynamic and experienced leader to join our team as a Fairmont Gold Manager at Fairmont la Marina. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and driving revenue growth through innovative strategies and excellent leadership.Key ResponsibilitiesLead a...


  • Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Job SummaryWe are seeking a dynamic and experienced leader to join our team as a Fairmont Gold Manager at Fairmont la Marina. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and driving revenue growth through innovative strategies and excellent leadership.Key ResponsibilitiesLead a...


  • Barcelona, Barcelona, España AccorHotel A tiempo completo

    Job Title: Guest Experience InternWe are seeking a highly motivated and enthusiastic Guest Experience Intern to join our team at SLS Barcelona. As a Guest Experience Intern, you will play a vital role in providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Greet and assist...


  • Barcelona, Barcelona, España AccorHotel A tiempo completo

    Job Title: Guest Experience InternWe are seeking a highly motivated and enthusiastic Guest Experience Intern to join our team at SLS Barcelona. As a Guest Experience Intern, you will play a vital role in providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Greet and assist...


  • Barcelona, Barcelona, España Melia Hotels International A tiempo completo

    Misión:El Assistant Guest Experience Manager apoya al responsable del departamento en el desarrollo e implementación de la estrategia departamental establecida en el hotel, comprometiéndose a lograr la excelencia en la satisfacción del cliente y la optimización de los recursos económicos y humanos bajo su responsabilidadResponsabilidad principal:Apoyar...


  • Barcelona, Barcelona, España Melia Hotels International A tiempo completo

    Misión:El Assistant Guest Experience Manager apoya al responsable del departamento en el desarrollo e implementación de la estrategia departamental establecida en el hotel, comprometiéndose a lograr la excelencia en la satisfacción del cliente y la optimización de los recursos económicos y humanos bajo su responsabilidadResponsabilidad principal:Apoyar...

  • Operations Manager

    hace 1 mes


    Barcelona, Barcelona, España Ukio A tiempo completo

    About UkioWe are a pioneering startup in the residential real estate market, disrupting traditional norms with our innovative approach. Our mission is to empower individuals to live life on their own terms, providing fully furnished and artfully designed apartments for flexible stays. We remove the hassle of finding a rental, offering a seamless experience...


  • Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    {"h2": "Senior Guest Relations Ambassador", "p": "At Reconocida empresa, we are seeking a highly skilled Senior Guest Relations Ambassador to join our team in Barcelona, ES. As a Senior Guest Relations Ambassador, you will be responsible for ensuring that high-quality service is provided to our high net worth guests at all times. You will lead the Apartment...


  • Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    {"h2": "Senior Guest Relations Ambassador", "p": "At Reconocida empresa, we are seeking a highly skilled Senior Guest Relations Ambassador to join our team in Barcelona, ES. As a Senior Guest Relations Ambassador, you will be responsible for ensuring that high-quality service is provided to our high net worth guests at all times. You will lead the Apartment...


  • Barcelona, Barcelona, España Renaissance Barcelona Hotel A tiempo completo

    Job Title: Guest Experience SupervisorAt Renaissance Barcelona Hotel, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our hotel staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay.Key Responsibilities:Process all guest check-ins, verifying guest...


  • Barcelona, Barcelona, España Renaissance Barcelona Hotel A tiempo completo

    Job Title: Guest Experience SupervisorAt Renaissance Barcelona Hotel, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our hotel staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay.Key Responsibilities:Process all guest check-ins, verifying guest...


  • Barcelona, Barcelona, España The Hoxton A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and leading by example to coach and develop your team.Key ResponsibilitiesGuest Experience: Create memorable experiences for our...


  • Barcelona, Barcelona, España The Hoxton A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and leading by example to coach and develop your team.Key ResponsibilitiesGuest Experience: Create memorable experiences for our...


  • Barcelona, Barcelona, España Ennismore A tiempo completo

    About the RoleWe're seeking a highly skilled and experienced Front Office Manager to join our team at Ennismore. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key ResponsibilitiesLead by example and coach and develop the Front...


  • Barcelona, Barcelona, España Nobu Hotel Barcelona A tiempo completo

    Guest Experience AgentNobu Hotel Barcelona is seeking a skilled Guest Experience Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key Responsibilities:Operate the telephone switchboard station to answer calls and...


  • Barcelona, Barcelona, España Nobu Hotel Barcelona A tiempo completo

    Guest Experience AgentNobu Hotel Barcelona is seeking a skilled Guest Experience Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key Responsibilities:Operate the telephone switchboard station to answer calls and...