Salesforce Project Manager

hace 1 mes

Barcelona, Barcelona, España Omega Crm A tiempo completo
Project Manager - Customer Experience

At Omega CRM, we're accelerating the business experience (BX) of our customers through 360 solutions that transform and accelerate business through technology and data applied to Customer Omnichannel Experiences. We're seeking a skilled Project Manager to join our team and lead the implementation of Salesforce CRM solutions for our clients.

Main Responsibilities:
  • Provide support in pre-sales tasks, including solution design, estimation, planning, and assumptions.
  • Share client vision, objectives, and expectations with the project team.
  • Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
  • Manage project progress to ensure deadlines, scope, and budget are met.
  • Facilitate change requests and ensure all parties are informed of schedule and budget impacts.
  • Provide visibility of project progress to the client and Customer Success Manager (CSM).
  • Lead follow-up meetings and steering committees.
  • Alert operations management of potential deviations.
  • Establish communication and risk mitigation plans.
  • Monitor all incoming and outgoing project documentation.
  • Ensure project deliverables adhere to quality standards.
  • Lead project demos for the client.
  • Lead the resolution of issues arising from project implementation.
  • Lead the relationship and pursue customer satisfaction regarding the project.
  • Ensure project objectives are met.
  • Evaluate the project afterward and identify successful and unsuccessful project elements.
  • Responsible for sending customer satisfaction surveys regarding the project.
  • Identify potential Up & Cross-Selling opportunities for the account.
  • Lead team retrospectives and identify potential internal improvements.
  • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Requirements:
  • 5+ years of experience in PM roles.
  • 3+ years participating in end-to-end CRM implementation processes.
  • Experience working with agile methodologies (SCRUM, Jira, etc.).
  • Medium to high level of English.

We offer a permanent contract, flexible schedule, certifications plan, home office, flexible retribution, and health insurance. Join us in accelerating the business experience of our customers and transforming businesses through technology and data applied to Customer Omnichannel Experiences.

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