Salesforce Project Manager

hace 1 mes

Barcelona, Barcelona, España Omega Crm A tiempo completo
Project Manager - Salesforce

Omega CRM, a leading Salesforce Consulting Partner, is seeking an experienced Project Manager to join our team. As a Project Manager, you will be responsible for leading end-to-end CRM implementation projects, ensuring timely delivery, and exceeding client expectations.

Key Responsibilities:
  • Provide support in pre-sales tasks, including solution design, estimation, planning, and assumptions.
  • Share client vision, objectives, and expectations with the project team.
  • Assign and supervise team tasks, managing assignments, vacations, and absences.
  • Manage project progress to ensure deadlines, scope, and budget are met.
  • Facilitate change requests and ensure all parties are informed of schedule and budget impacts.
  • Provide visibility of project progress to the client and Customer Success Manager.
  • Lead follow-up meetings and steering committees.
  • Alert operations management of potential deviations.
  • Establish communication and risk mitigation plans.
  • Monitor project documentation and ensure deliverables adhere to quality standards.
  • Lead project demos for the client.
  • Lead the resolution of issues arising from project implementation.
  • Lead the relationship and pursue customer satisfaction regarding the project.
  • Ensure project objectives are met.
  • Evaluate the project afterward and identify successful and unsuccessful project elements.
  • Responsible for sending customer satisfaction surveys regarding the project.
  • Identify potential Up & Cross-Selling opportunities for the account.
  • Lead team retrospectives and identify potential internal improvements.
  • Participate in the development, training, and supervision of the assigned team.
Requirements:
  • 5+ years of experience in PM roles.
  • 3+ years participating in end-to-end CRM implementation processes.
  • Experience working with agile methodologies (SCRUM, Jira, etc.).
  • Medium to high level of English.
What We Offer:
  • Permanent contract.
  • Flexible Schedule.
  • Certifications plan.
  • Home Office.
  • Flexible retribution.
  • Health insurance.

Omega CRM is a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a main focus on innovation. We are committed to accelerating the business experience (BX) of our customers through 360 solutions that allow business transformation and acceleration by means of technology and data applied to Customer Omnichannel Experiences.

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