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Sales Operations and Customer Service Team Lead
hace 2 meses
We are seeking a highly skilled and experienced Sales Operations and Customer Service Team Lead to join our team at the VELUX Group. As a key member of our organization, you will play a vital role in ensuring customer satisfaction and team success.
Key Responsibilities- Team Management: Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.
- Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
- Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
- Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
- Communication: Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.
- Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.
- Demonstrate a significant commitment to prioritizing customer satisfaction.
- Possess robust leadership skills and effective team management abilities.
- Have advanced communication and interpersonal skills.
- Showcase adeptness in problem-solving and making sound decisions.
- Have proficiency in analytical thinking and data analysis.
- Demonstrate flexibility and expertise in managing change effectively.
- Have at least fundamental skills in using ERP/CRM/Reporting tools.
- Possess good knowledge and proficiency in MS Office applications.
- English language for clear communication in a global context.
The VELUX Group is an international, family-owned business with strong financial roots and a commitment to creating a bright future. We believe in empowering people and investing in those who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.
