Product Operations Specialist, Flights

hace 5 días

Madrid, Madrid, España Hopper A tiempo completo

**About The Role**

As a Product Operations Specialist within the Flights Supply team at Hopper, you will play a crucial role in investigating issues and uncovering solutions for some of our highest-impact problems. You will serve as a subject matter expert on all of our booking service providers, with a specialized focus on our HTS International Portals products. Your responsibilities will include monitoring their health, identifying issues, recommending solutions, and supporting new content launches.

**Key Responsibilities**

  • Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches.
  • Own portions of operation health measurement, alerting, and incident reporting.
  • Serve as an incident manager as needed for high-impact outages and product issues.
  • Liaison with stakeholders at vendor partners to report issues and strategize solutions.
  • Set requirements for new product launches to ensure benchmarks are met.
  • Field questions from company stakeholders via intake process and document reported bugs.
  • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented.
  • Run tests in the app environment when new content or products are launched.
  • Maintain high-quality documentation of systems, processes, and settings.

**Requirements**

  • A passion for Hopper's mission to build the most customer-centric travel marketplace on Earth.
  • Excellent judgment; ability to ask smart questions and make quick, impactful decisions.
  • Resilient attitude, ability to stay on your toes and move with any changes that may come your way.
  • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders.
  • Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
  • Exceptional ability to grasp, manage, and articulate complex systems.
  • Strong organizational skills in order to stay on top of multiple tasks at once.

**Preferred Qualifications**

  • Experience in the travel industry, especially air travel, is a huge bonus.
  • Excellent written and verbal communication skills in English.

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