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Product Operations Specialist
hace 2 meses
**Job Summary**
We are seeking a detail-oriented and proactive Product Operations Specialist to play a key role in optimizing the efficiency and effectiveness of our product development processes at Studentuniverse.
**Key Responsibilities:**
- Document and own the sprint cycle and stakeholder touchpoints that happen on a sprint-by-sprint basis.
- Streamline the product release process including our approach to release communications, feature flagging, A/B testing, and data collection.
- Identify opportunities for streamlining and improving product development processes.
- Collaborate with product managers and team leads to implement efficient workflows.
- Establish and manage processes for collecting, analyzing, and disseminating product feedback from various sources to inform product prioritization.
- Collaborate with customer support, sales, and other teams to ensure valuable insights are integrated into the product development cycle.
- Work closely with the customer success team to understand user pain points and areas for improvement.
- Propose and implement operational enhancements to address customer experience challenges.
- Oversee the use and optimization of project management tools, ensuring teams are utilizing them effectively.
- Establish and communicate best practices and processes surrounding the product stack tools.
- Identify and automate routine operational tasks to free up time for the product team.
- Create and maintain comprehensive documentation for product development processes, ensuring clarity and accessibility.
- Work with product leadership and HR to optimize the onboarding process for new team members.
- Act as a liaison between product, engineering, and other teams, fostering collaboration and effective communication.
**Requirements:**
- Detail-oriented and proactive individual with a passion for process improvement.
- Excellent communication and collaboration skills.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Experience with project management tools and processes.
