Process Control Specialist

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
Job Title: Process Control Specialist

At Amazon, we're expanding our team within the European Central Flow to deliver world-class operational standards that create great outcomes for customers.

What We Do:
  • Support FC Leadership by providing relevant expertise to help them manage their area of the fulfilment business.
  • Partner with senior leaders in our fulfilment centres to simplify, standardize, and improve processes.
  • Drive business goals such as overall volume plan, peerless customer experience, and reducing the time between a customer clicking 'Buy' and receiving their order.
  • Make lives easier for our operations partners by reducing necessary process steps in the pursuit of autonomous flow management within the fulfilment network.
Why We Do It:

We believe every day is Day 1 at Amazon. Our European Central Flow team realizes that vision on a daily basis by delivering on the goals above and providing a central location for operational excellence within the Amazon customer fulfilment network.

Your Role:

As a Logistics Analyst (internally called Process Control Specialist), you will be responsible for the day-to-day management of flow standards in a partner Fulfilment Centre (FC).

You will work together with Operations leaders to plan, then execute a shift while escalating risks or standard work deviations to senior managers.

The Logistics Analyst is expected to act as a key advisor on all matters relating to customer fulfilment.

Become a subject matter expert in flow management tools and processes, and how they interface with FC operations.

Carry out deep dive analysis into improvement opportunities, promoting and leading comprehensive action plans across multiple stakeholders.

Partnering with varied stakeholder groups across multiple business areas and levels of seniority.

Communication of complex topics in an accessible way is a critical element of the role.

Track, communicate, and influence key performance indices such as customer risk, compliance with flow planning, and performance to site-level KPIs.

Take part in coaching initiatives to share your knowledge of the area with operators, or train new team members as part of their onboarding.

As part of this role, you will need to be flexible to work on shift patterns including night and weekend working.

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