Technical Customer Support Specialist

hace 3 semanas

Madrid, Madrid, España Danaher A tiempo completo
Job Title: Technical Customer Support Madrid

We are seeking a highly skilled Technical Customer Support Specialist to join our team in Madrid. As a key member of our Technical Support Team, you will be responsible for providing exceptional support to our customers and Field Service Engineers, ensuring the smooth installation and maintenance of diagnostic instrumentation and systems in hospitals and laboratory environments.

Key Responsibilities:

  • Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
  • Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.
  • Support laboratory systems in the field of clinical and research diagnostics.
  • Partner with customers on technical issues and maximize instrument usage.
  • Develop project management skills in the context of installation projects.
  • Provide excellent and efficient support to Beckman Coulter's customers and Field Service Engineers, along with technical training.
  • Maintain customer support logs and internal records in a timely manner.

Requirements:

  • University degree (Technical, Biotechnology, Instrumentation, Electrical Engineering, or related) and 3 years' experience in IVD.
  • Fluent in Spanish and English.
  • Interpersonal relationship and problem-solving skills.

What We Offer:

  • A hybrid work arrangement, allowing you to work part of the time at the Company location and part of the time remotely from your home.
  • A company car, mobile phone, and laptop.
  • Opportunities for professional growth and development.

About Us:

At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit our website.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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