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Senior Operations Manager

hace 2 meses

Sevilla, Sevilla, España Datagen Facilities, Opc A tiempo completo

Job Title: Senior Operations Manager

About Us: Datagen Facilities, Opc is a leading provider of business process outsourcing (BPO) services.

Job Summary: We are seeking a highly experienced Senior Operations Manager to join our team. The successful candidate will be responsible for leading our operations team and ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Lead and manage a team of operations staff to ensure the delivery of high-quality services.
  • Develop and implement operational strategies to improve efficiency and productivity.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Collaborate with other departments to ensure seamless service delivery.
  • Provide coaching and development opportunities to team members.

Requirements:

  • Bachelor's degree in a business-related field.
  • At least 3-5 years of experience in a management role in a BPO industry.
  • Strong leadership and communication skills.
  • Ability to work autonomously and as part of a team.
  • Proficient in MS Office and reporting tools.

What We Offer:

  • Competitive salary range of Php80,000.00 - Php85,000.00 per month.
  • Full-time schedule with 8 hour shifts.
  • Holidays and overtime pay.
  • 13th month salary and supplemental pay.