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Customer Proximity Liaison

hace 2 meses

Madrid, Madrid, España Isg International Service Group A tiempo completo

About Isg International Service Group

We are a leading multinational company in the FMCG industry with a rich history and a reputation for high-quality products and innovative marketing strategies.

Our Global Digital Hub in Madrid

We have established a state-of-the-art Global Digital center in Madrid, dedicated to driving the transformation into a fully global digital and agile company.

Your Role

As a Customer Proximity Liaison, you will be part of our international team and play a key role in bridging the gap between customer needs and technical solutions.

Key Responsibilities

  • Become a part of our international team and contribute to our mission to drive digital transformation.
  • Gather requirements from commercial departments in Southern Europe (focus on Spain, France, Italy) to ensure customer needs are met.
  • Be involved in testing new tech products and services to stay ahead of the curve.
  • Participate in Incident Management: qualify incidents and orient them to the right teams to ensure seamless customer experience.
  • Gather insights and user feedback to support the updated Change Management plan.

Your Profile

We are looking for a candidate with:

  • Good knowledge in the product domain scope.
  • Change management skills & tools knowledge.
  • Experience with Salesforce Sales Cloud and/or Salesforce Consumer Goods Cloud.
  • Strong communication skills, with the ability to talk with both technical & non-technical stakeholders.
  • Collaboration & teamwork, with the ability to work in an agile development environment.
  • Fluency in French and English, knowledge of other languages is of advantage.

The Offer

We offer:

  • A dynamic, collaborative, and innovative team at the company's Digital Hub in Madrid.
  • The opportunity to shape the path of cutting-edge products and drive product innovation forward.
  • Access to career development opportunities and global technology advancements.
  • Competitive salary and additional corporate benefits.
  • Tickets restaurant.
  • Flexible working hours and remote options.
  • Sanitas healthcare and life insurance included.
  • Annual profit participation.