Housekeeping Associate
hace 5 días
Job Summary
We are seeking a highly organized and detail-oriented Housekeeping Associate to join our team at Accor Hotels. As a Housekeeping Associate, you will be responsible for providing exceptional housekeeping services to our guests, ensuring their rooms and public areas are clean and well-maintained.
Key Responsibilities
- Clean and maintain guest rooms, balconies, bathrooms, restaurants, public areas, and circulatory areas to meet hotel standards for cleanliness and presentation.
- Replenish guest supplies and ensure guests' requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms/areas to Supervisor.
- Maintain equipment in a proper state of cleanliness and repair.
- Prepare and maintain section room reports and daily productivity reports.
- Attend daily briefings with Supervisor and take on daily assigned tasks.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints, reporting them to Supervisor immediately.
- Report unusual behavior/activities in guest rooms, floors/public areas to Supervisor.
- Record room status in allocated section accurately.
- Comply with hotel's health, safety, and hygiene policy.
- Adhere to personnel grooming and hygiene standards.
- Attend meetings and training sessions as required.
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
- Fully understand the difference in guest levels (VIPs) and Room Categories.
- Must adhere to all Lost and Found procedures.
- Proper follow-up of HK SOPs.
- Must comply with all fire evacuation procedures and first aid trainings.
- Must comply with Hyde grooming standards.
- To attend proper trainings and have best conduct at work.
Requirements
- Secondary education.
- Good level of engagement with guests.
- Good knowledge of Housekeeping Operations.
Qualifications
- Minimum 2 years experience in a similar capacity in a luxury hotel environment.
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