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Music Operations Team Manager
hace 2 meses
We are seeking a highly skilled and experienced Operational Lead to join our Music team at Amazon. As an Operational Lead, you will play a critical role in leading a team of professionals who provide operational support to our internal business units.
Key Responsibilities- Team Leadership: Provide hands-on operational guidance and support to the team across multiple locations, ensuring seamless collaboration and effective communication.
- Quality Assurance: Conduct regular quality checks to ensure consistent performance and compliance of the team, identifying areas for improvement and implementing corrective actions.
- Subject Matter Expertise: Serve as the subject matter expert and primary point of escalation for team members, providing guidance and support to resolve complex issues.
- Resource Management: Manage support resources for external teams, ensuring they have the necessary tools and information to perform their duties effectively.
- Collaboration and Communication: Collaborate with internal departments (Finance, Business, Tax, Legal) to resolve issues and address queries effectively, fostering a culture of transparency and open communication.
- Education: Bachelor's degree in business economics, engineering, analytics, mathematics, statistics, information technology, or equivalent.
- Experience: Proven experience in creating process improvements with automation and analysis, as well as experience in identifying, leading, and executing opportunities to improve, automate, standardize, or simplify finance or business tools and processes.
- Leadership Experience: Previous experience managing a team, with a proven track record of success in leading high-performing teams.
- Language Skills: Proficiency in any of the following languages: Spanish, German, Italian, Japanese, Portuguese.
Amazon is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
