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Norwegian Content Moderator

hace 2 meses

Barcelona, Barcelona, España Job Squad A tiempo completo

About the Job

Job Squad is seeking a highly detail-oriented and mature Content Moderator to join our team in Barcelona. As a Content Moderator, you will be responsible for reviewing and filtering content on a popular social media platform to ensure a safe experience for users.

Key Responsibilities

  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client's policies and guidelines
  • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognise trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Requirements

  • You speak Norwegian at a native level and you are fluent in English (B2)
  • Experience within content moderation, customer service, or other contact center environments is a plus, but not a must.
  • Affinity with social media platforms
  • You have a good understanding and level of computer handling skills.
  • Ability to deal with highly sensitive content (graphic images, among others).
  • Aware of current cultural, political, and social events
  • You are professional and thorough.

What We Offer

  • Hybrid work model (work from office and your own home - in Barcelona)
  • Development opportunities within the company
  • Office located with sea views
  • Spanish lessons
  • Bi-weekly, monthly, or quarterly contests with prizes
  • Free group activities such as running, beach volleyball, roller skating and much more
  • Wellness and resilience program for mental and physical health (stress, conflict, effective communication, etc.)
  • Health insurance discount
  • Free fitness membership
  • Performance bonuses
  • Shifts available: Morning (08:00-16:00) and afternoon (16:00-00:00)