Tricare Beneficiary Service Representative

hace 3 días

Cádiz, Cádiz, España Leidos A tiempo completo
Join Leidos as a Tricare Beneficiary Service Representative

We are seeking a highly skilled and dedicated individual to join our team as a Tricare Beneficiary Service Representative. As a key member of our team, you will play a critical role in providing exceptional support to our military families and ensuring they receive the best possible care.

Key Responsibilities:
  • Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System (DOES) and Customer Relationship Manager (CRM) systems.
  • Register TRICARE beneficiaries in the Composite Health Care System (CHCS) and resolve enrollment discrepancies between systems.
  • Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person.
  • Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment process.
  • Conduct briefings for In Processing, Out Processing, Maternity, and others, and provide basic claims support such as providing information on the status of claims.
  • Collect and record Other Health Information (OHI) information into applicable systems and determine the appropriate assistance levels and when to forward a call or refer as needed to address the beneficiary's question.
  • Collect and report information on daily activities performed and complete on a timely basis and comply with all required HIPAA, Leidos, and other training and refresher courses.
  • Maintain confidentiality and proper handling of Protected Health Information (PHI) and provide remote support to Leidos BSRs at other sites.
Requirements:
  • High school diploma or GED.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee.
  • Must be a US Citizen to be considered for this position.

We offer a competitive salary and benefits package, including paid time off, 10 paid federal holidays, college tuition and technical certification assistance, on-the-job training support, paid parental leave, paid disability leave, and an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us.

Leidos is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about making a difference in the lives of our military families, we encourage you to apply for this exciting opportunity.

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