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Client Support Specialist
hace 2 meses
We are seeking a highly skilled and motivated Customer Care Specialist to join our team at Criteo. As a key member of our Customer Care Team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Client Support: Provide timely and effective support to clients via email or live chat, addressing their inquiries and resolving issues in a professional and courteous manner.
- Collaboration and Communication: Work closely with the Account Strategy team to escalate performance-related questions and ensure seamless communication with clients.
- Technical Support: Assist clients with technical issues related to campaign setup, budgets, creatives, and billing, providing clear instructions and guidance to enable them to navigate our Advertising Platform effectively.
- Operational Excellence: Prioritize tasks and manage time effectively to meet Service Level Agreements (SLAs) and ensure high-quality client service.
- Metrics and Efficiency: Track and analyze customer support efficiency metrics, such as reply time, resolution time, and CSAT, to continuously improve support processes and quality.
- Technical Knowledge: Strong understanding of technical concepts and ability to learn and adapt to new technologies.
- Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Organizational Skills: Good organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Client-Centricity: Strong client-centric approach, with the ability to understand and meet client needs and expectations.
- Language Skills: Fluency in English, both spoken and written, is a must.
Criteo is a global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform.
We are committed to creating a diverse and inclusive work environment, where all employees feel valued and empowered to contribute their best work. We strive to ensure that our workplace is free from discrimination and harassment, and that all employees are treated with respect and dignity.
Why Join Us:At Criteo, we offer a comprehensive benefits package, including competitive compensation, comprehensive health insurance, retirement savings plan, and generous paid time off. We also provide opportunities for professional growth and development, including training programs, mentorship, and career advancement opportunities.
