Workforce Management Strategist

hace 1 mes

Barcelona, Barcelona, España SumUp Inc. A tiempo completo
{"h1": "Head of Workforce Management", "p": "At SumUp Inc., we're seeking a seasoned professional to lead our workforce management efforts. As a key member of our customer service organization, you'll be responsible for developing and implementing strategies that drive operational efficiencies, increase productivity, and enhance customer experience.

Key Responsibilities:

* Develop and execute workforce management strategies that align with business goals
* Manage and mentor a team of analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels
* Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs
* Collaborate with cross-functional teams to ensure alignment of workforce management strategies with business objectives
* Develop and maintain key performance indicators (KPIs) to track performance across the workforce management team and customer service organization
* Work closely with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business

Requirements:

* Bachelor's degree in Business Administration, Mathematics, Statistics, or related field
* 7+ years of experience in workforce management, with at least 3 years in a management role
* Strong analytical and problem-solving skills with experience in data analysis and forecasting
* Experience with workforce management software and tools, such as Verint, IEX, or NICE
* Excellent communication skills, with the ability to present complex data and insights to senior leadership
* Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals

Why SumUp Inc.?

* Opportunity to work with a global fintech company on large-scale products used by millions of businesses worldwide
* Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
* Dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education
* Enrolment onto our VSOP program: You will own a stake in SumUp's future success
* Corporate pension scheme where we match up to 20% of your contributions
* 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
* Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
* Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches

If you're a motivated and experienced professional looking to make a meaningful impact in workforce management, we encourage you to apply for this exciting opportunity."

  • Workforce Management Strategist

    hace 1 semana

    Barcelona, Barcelona, España Sumup A tiempo completo

    Workforce Management Strategist Summary: SumUp is seeking a Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication...

  • Workforce Management Strategist

    hace 1 semana

    Barcelona, Barcelona, España Sumup A tiempo completo

    Workforce Management StrategistSumUp is seeking a seasoned Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Strategist

    hace 5 días

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Workforce Management StrategistSumUp is seeking a Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Strategist

    hace 1 semana

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Workforce Management Leader Summary: SumUp is seeking a seasoned Workforce Management leader to drive the development and implementation of strategic workforce management initiatives across our customer service organization.The ideal candidate will have a proven track record of managing workforce management teams, be data-driven, and possess excellent...

  • Workforce Management Strategist

    hace 5 días

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Workforce Management Lead Summary:SumUp is seeking a Workforce Management Lead to develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be...

  • Workforce Management Strategist

    hace 1 mes

    Barcelona, Barcelona, España SumUp Inc. A tiempo completo

    Lead Workforce Management Barcelona, SpainSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Strategist

    hace 1 mes

    Barcelona, Barcelona, España SumUp Inc. A tiempo completo

    Lead Workforce Management Barcelona, SpainSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Lead

    hace 4 días

    Barcelona, Barcelona, España Sumup A tiempo completo

    Workforce Management LeadSumUp is seeking a Workforce Management Lead to develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication...

  • Workforce Management Lead

    hace 2 semanas

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop and...

  • Workforce Management Lead

    hace 2 semanas

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop and...

  • Workforce Management Lead

    hace 2 semanas

    Barcelona, Barcelona, España Sumup A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Lead

    hace 2 semanas

    Barcelona, Barcelona, España Sumup A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Lead

    hace 3 semanas

    Barcelona, Barcelona, España Sumup A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Workforce Management Lead

    hace 3 semanas

    Barcelona, Barcelona, España Sumup A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Lead Workforce Management Specialist

    hace 1 semana

    Barcelona, Barcelona, España Sumup A tiempo completo

    Workforce Management Leadership OpportunitySumUp is seeking a seasoned workforce management professional to lead the development and implementation of strategic workforce management initiatives across our customer service organization.The ideal candidate will have a proven track record of managing workforce management teams, driving operational efficiencies,...

  • Lead Workforce Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Sumup A tiempo completo

    Lead Workforce Management RoleSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop...

  • Lead Workforce Management Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Sumup A tiempo completo

    Lead Workforce Management RoleSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop...

  • Lead Workforce Management Specialist

    hace 5 días

    Barcelona, Barcelona, España Sumup A tiempo completo

    Workforce Management LeadSumUp is seeking a seasoned workforce management professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Head of Workforce Management

    hace 2 semanas

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...

  • Head of Workforce Management

    hace 2 semanas

    Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Lead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...