Workforce Management Strategist

hace 1 mes

Barcelona, Barcelona, España SumUp Inc. A tiempo completo
Lead Workforce Management Barcelona, Spain

SumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.

Key Responsibilities:
  1. Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience.
  2. Manage and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels.
  3. Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs.
  4. Collaborate with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business.
  5. Develop and maintain relationships with external vendors and partners to ensure the delivery of workforce management services that meet business needs.
Requirements:
  1. Bachelor's degree in Business Administration, Mathematics, Statistics, or related field.
  2. 7+ years of experience in workforce management, with at least 3 years in a management role.
  3. Strong analytical and problem-solving skills with experience in data analysis and forecasting.
  4. Experience with workforce management software and tools, such as Verint, IEX, or NICE.
  5. Excellent communication skills, with the ability to present complex data and insights to senior leadership.
  6. Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals.
Why SumUp?
  1. Opportunity to work with a global fintech company on large-scale products used by millions of businesses worldwide.
  2. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
  3. A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education.
  4. Enrolment onto our VSOP program: You will own a stake in SumUp's future success.
  5. A corporate pension scheme where we match up to 20% of your contributions.
  6. 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.
  7. Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.
  8. Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches.

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