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Residential Operations Manager
hace 2 meses
The Residential Operations Manager will be responsible for the professional management and administration of an assigned portfolio of high-end properties. This role requires a strong leader who can drive results and achieve top performance by supervising, managing, and providing leadership and support to staff.
Key Responsibilities- Develop and implement building management processes to meet client requirements and ensure effective and sustainable maintenance and repairs.
- Perform regular inspections of common areas, building exteriors, and landscaping of assigned properties to ensure they meet the required standards.
- Communicate effectively with residents and other external parties in a timely manner to address any areas of concern and ensure prompt and thorough resolution.
- Plan and manage replacement of major capital expense items such as HVAC systems, roof systems, and parking lot surfaces to ensure minimal disruption to residents.
- Ensure that properties' performance meets or exceeds set goals and meets the requirements for financial return on each property.
- Participate in the timely preparation of reports, budgets, and analyze operating variances as needed to inform business decisions.
- Institute collection procedures of late-paying tenant accounts to minimize financial losses.
- Stay current with new technologies, systems, and procedures related to property management and work required skills to remain competitive.
- Create opportunities for cost-reductions through innovation and research to improve business efficiency.
- Build sustainable relationships with staff, clients, stakeholders, co-workers, and vendors to ensure a positive and productive work environment.
- Be an active participant in meetings and offer recommendations/ideas on projects and processes to drive business growth.
- Minimum five (5) years property management experience in residential high-end properties.
- Graduate and/or certificate/degree in business administration, real estate finance, CPM, IHM, or related field.
- Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act.
- Computer literacy, including effective working skills of MS Office, and knowledge of Yardi.
- Prior managerial experience required.
- Sound leadership, staff management, and teambuilding skills.
- Effective written and verbal communication skills as well as presentation skills.
- A well-defined sense of diplomacy, conflict resolution, and people management skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
- Ability to follow through and complete overlapping projects.
- High degree of resourcefulness, flexibility, and adaptability.
- Strong customer service and troubleshooting skills.
- Valid driver's license required.
Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting We encourage all qualified candidates to apply.
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