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Tour Operations Coordinator

hace 2 meses

Mérida, Badajoz, España Worldstrides A tiempo completo

**Job Summary**

The Program Coordinator is a key member of the Worldstrides team, responsible for the management of tour details between Sales and Product Delivery teams for the K12 International lines of business. This role involves direct communication with internal staff and management, requiring a close attention to detail and the ability to make business decisions confidently.

**Key Responsibilities**

  • Assist in the coordination of tour details involving sales & production teams and ensure all deadlines between departments are met.
  • Support the Sales team with itinerary changes, tour customizations, general destination/product information, and special requests by utilizing knowledge of world destinations and/or communicating with global Operations teams.
  • Provide answers to pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
  • Act as a liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld.
  • Utilize knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
  • Develop and implement new internal processes, rules, and procedures based on the needs of the business.
  • Manage information in all internal systems.
  • Assist with the maintenance of departmental databases using internal systems.
  • Prepare status updates or reports for manager as appropriate.
  • Provide support on other projects and tasks as requested by department management.
  • May be assigned responsibilities related to group management, pricing, or business analysis.

**Requirements**

  • Ability to communicate clearly and effectively with internal staff and management.
  • Close attention to detail.
  • Extremely organized.
  • Keeps cool under pressure and can multi-task.
  • Ability to problem-solve and make business decisions confidently.
  • Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
  • Concern for how decisions impact customer experience and the bottom line.
  • General understanding of the student travel industry and/or the WorldStrides business model.
  • Knowledge of world destinations, with some international travel experience preferred.