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Technical Assistance Expert
hace 2 meses
Job Summary:
The IT Helpdesk Technician will be responsible for delivering exceptional technical assistance to corporate users, ensuring seamless IT operations and user satisfaction. This role involves interacting with all company personnel, providing IT support services, and maintaining internal IT systems.
Key Responsibilities:
- Provide technical assistance to corporate users, resolving issues efficiently and effectively.
- Conduct thorough troubleshooting using diagnostic techniques and root cause analysis.
- Manage Microsoft 365 suite and applications, ensuring optimal performance and user experience.
- Assist with Active Directory tasks, ensuring secure and efficient user access.
- Manage internal network infrastructure, including switches and access points.
- Execute onboarding tasks for new employees, ensuring a smooth transition.
- Maintain stock and manage inventory of IT assets, ensuring optimal utilization.
- Identify and suggest improvements to procedures, enhancing IT efficiency and effectiveness.
- Continuously learn and enhance technical knowledge, staying up-to-date with industry trends and best practices.
- Improve IT documentation, creating manuals, articles, and maintaining up-to-date resources.
Requirements:
- Expertise in Microsoft Desktop Systems and administration of Microsoft 365.
- Experience with Intune, Entra, and Windows/Linux server administration.
- Degree in IT Systems and Networking or equivalent.
- At least 3 years' experience as a help desk technician or in another customer support role.
- Strong understanding of computer systems, mobile devices, and other tech products, with the ability to diagnose and solve technical issues.
- Proficient in English for effective communication in a business environment, with the ability to interact with both technical and non-technical personnel.
Preferred Qualifications:
- Microsoft M365 Certifications.
- Azure Certifications.
- Powershell
