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Residential Operations Manager

hace 2 meses

Salamanca, Salamanca, España Greenwin Inc. A tiempo completo
Job Summary

The Residential Operations Manager will be responsible for the professional management and administration of an assigned portfolio of high-end residential properties.

Key Responsibilities
  1. Leadership and Staff Management: Supervise, manage, and provide leadership and support to staff to drive results and achieve top performance.
  2. Process Development: Develop building management processes to meet client requirements and ensure effective and sustainable maintenance and repairs.
  3. Property Inspections: Perform regular inspections of common areas, building exteriors, and landscaping of assigned properties to ensure they meet client expectations.
  4. Communication: Communicate effectively with all residents and other external parties in a timely manner while ensuring that any areas of concern are addressed promptly and thoroughly.
  5. Maintenance and Repairs: Ensure effective and sustainable maintenance and repairs as required, including the planning and management of replacement of major capital expense items.
  6. Financial Management: Ensure that properties' performance meets or exceeds set goals and meets the requirements for financial return on each property.
  7. Reporting and Analysis: Participate in the timely preparation of reports, budgets, and analyze operating variances as needed.
  8. Collection Procedures: Institute collection procedures of late-paying tenant accounts.
  9. Professional Development: Stay current with new technologies, systems, and procedures related to property management and work required skills.
  10. Cost Reduction: Create opportunities for cost-reductions through innovation and research.
  11. Relationship Building: Build sustainable relationships with staff, clients, stakeholders, co-workers, and vendors.
  12. Meeting Participation: Be an active participant in meetings and offer recommendations/ideas on projects and processes.
Requirements
  1. Experience: Minimum five (5) years property management experience in residential high-end properties.
  2. Education: Graduate and/or certificate/degree in business administration, real estate finance, CPM, IHM, or related field.
  3. Knowledge: Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act.
  4. Computer Skills: Computer literacy, including effective working skills of MS Office, and knowledge of Yardi.
  5. Leadership Skills: Prior managerial experience required, with sound leadership, staff management, and teambuilding skills.
  6. Communication Skills: Effective written and verbal communication skills as well as presentation skills.
  7. Interpersonal Skills: A well-defined sense of diplomacy, conflict resolution, and people management skills.
  8. Flexibility: Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  9. Relationship Building: Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
  10. Project Management: Ability to follow through and complete overlapping projects.
  11. Resourcefulness: High degree of resourcefulness, flexibility, and adaptability.
  12. Customer Service: Strong customer service and troubleshooting skills.
  13. Driver's License: Valid driver's license required.