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Technical Solutions Manager

hace 2 meses

Barcelona, Barcelona, España SITA Switzerland Sarl A tiempo completo
About the Role

We are seeking a highly skilled Technical Solutions Manager to join our team at SITA Switzerland Sarl. As a key member of our organization, you will be responsible for overseeing the technology planning strategy direction and design choices within solutions used to meet the business requirements of our customers.

Key Responsibilities
  • Provide technical guidance and support to customers through the proposal implementation and deployment of new or existing product developments as part of a customer solution.
  • Oversee the technical qualification and own the technical parts of proposals submitted to customers through knowledge of current, new, or evolving technologies and SITA solution portfolios.
  • Design and develop standard and complex solutions that may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements.
  • Promote SITA by furnishing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions through customer meetings and workshops.
  • Ensure designs can be efficiently implemented Right the First Time (RFT) and supported operationally.
  • Interact and collaborate with colleagues to gain and share ideas and opportunities.
  • Lead, mentor, and coach a technical team of Solution Engineers, coordinating technical training and certification on the products and technologies supporting the ATI.
  • Support sales groups or competency centers during the pre-contract phases (qualification, proposal, and contract) with technical designs and advice.
  • Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  • Participate in the consultative selling process with the commercial and sales team.
About Your Skills

We are looking for a candidate with a strong background in Information Technology, Telecom Industry, or Air Transport Industry technology in a technical pre-sales role. The ideal candidate will have a proven track record in producing, communicating, and documenting successful technical customer solutions.

Requirements
  • 7-10 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in a technical pre-sales role.
  • Proven track record in producing, communicating, and documenting successful technical customer solutions.
  • Pre-Sales Business and/or Commercial experience.
Nice to Have
  • Knowledge of security frameworks, as well as, regulatory requirements such as GDPR or PCI DSS is advantageous.
  • Prior involvement in cross-functional teams or projects.
  • Previous experience in fields such as Information Technology Provider/Telecom Provider, Air Transport Industry, Consulting, Information Security Program, Pen-testing/Information Security audits, or Pre-sales/Commercial roles would be beneficial.
Professional Competencies
  • Addressing Customer Needs
  • Business Case Justification
  • Commercial Acumen
  • Networking
  • Partnering for Clients' Success
  • Problem Solving
  • Products and Services
  • Quality in Design
  • Requirements Analysis
  • Sales Process Knowledge
  • Solutions Development
  • Strategic Thinking
  • System and Technology Integration
  • Technical Writing/Documentation
  • Technology/IT Consulting
Education & Qualifications
  • BS level Technical Degree or equivalent experience in Engineering, Computer Technologies.
  • At least 1 or more technical certification is required (e.g. ASEP, TE, STE, ESE, CCIE/CCNP/CCDP/CCIE/IPT).