IT SAP Support Application Manager

hace 4 semanas

Madrid Centro, Madrid, España Radisson Hotel Group, Madrid Office-Information Technology A tiempo completo

About the Role

This is an exciting opportunity to join the Radisson Hotel Group, Madrid Office-Information Technology team as an IT SAP Support Application Manager. As a key member of our team, you will be responsible for leading and transforming our IT Global Service Management function to contribute to the company's 5-year plan strategy and beyond.

Key Responsibilities

  1. Support the ongoing EMMA programme rollout by providing expert-level support and management experience to the Hypercare Team, ensuring a smooth transition to ongoing service support for the EMMA properties.
  2. Ensure professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focused on SAP technologies.

Accountabilities

  1. Actively support the agenda of IT Service Management by leading initiatives that drive successful execution of the RHG Strategy.
  2. Maintain and enhance the overall IT Service Management framework, ensuring processes, principles, and guidelines align with business expectations in terms of service levels and capabilities.
  3. Act as an ambassador for all IT Service Management functions with the rest of the IT community and the business.
  4. Govern aspects of project life cycle for IT Service Management strategic projects.
  5. Participate in the assessment of solutions requirements through RFIs, RFPs processes, consistent with the architecture framework, principles, and guidelines in collaboration with business stakeholders, procurement, and legal.
  6. Provide expertise to identify and translate business, sector, or product requirements into integrated end-to-end IT solutions.
  7. Promote and advocate standardization and global solutions.

Requirements and Qualifications

Location: Madrid, Spain

Language skills:
- English (fluent)
- French

Desirable experience:

  1. Background in SAP support and demonstrable history of successfully delivering SAP application support services.
  2. ITIL v3 or v4 based service delivery processes and the ability to deliver against them evidenced by previous experience.
  3. International work experience.
  4. SAP TMSforHOTELS and or SAP Certificates (any module).
  5. Hospitality experience.
  6. Business language/background.

Travel needs: Up to 50%, primarily European but could be international on occasion.

Soft skills:

  1. Excellent interpersonal, verbal, and written communication skills.
  2. Passion for customer service, efficiency, effectiveness, and quality.
  3. Good team player, willingness to assist others and share expertise.
  4. Highly influential, leadership, communication, efficiency, sociability.

Education:

  1. University Degree in Computer Science, Information Systems, Business Administration, or related field.
  2. A recognized ITIL certification at Foundation level or above is highly desirable.

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