IT SAP Support Application Manager
hace 4 semanas
About the Role
This is an exciting opportunity to join the Radisson Hotel Group, Madrid Office-Information Technology team as an IT SAP Support Application Manager. As a key member of our team, you will be responsible for leading and transforming our IT Global Service Management function to contribute to the company's 5-year plan strategy and beyond.
Key Responsibilities
- Support the ongoing EMMA programme rollout by providing expert support and management experience to the Hypercare Team, ensuring a smooth transition to ongoing service support for the EMMA properties.
- Ensure professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focused on SAP technologies.
Accountabilities
- Actively support the agenda of IT Service Management by leading initiatives that drive successful execution of the RHG Strategy.
- Maintain and enhance the overall IT Service Management framework, ensuring processes, principles, and guidelines align with business expectations in terms of service levels and capabilities.
- Act as an ambassador for all IT Service Management functions with the rest of the IT community and the business.
- Govern aspects of project life cycle for IT Service Management strategic projects.
- Participate in the assessment of solutions requirements through RFIs, RFPs processes, consistent with the architecture framework, principles, and guidelines in collaboration with business stakeholders, procurement, and legal.
- Provide expertise to identify and translate business, sector, or product requirements into integrated end-to-end IT solutions.
- Promote and advocate standardization and global solutions.
Requirements and Qualifications
Location: Madrid, Spain
Language skills:
- English (fluent)
- French
Desirable experience:
- Background in SAP support and demonstrable history of successfully delivering SAP application support services.
- ITIL v3 or v4 based service delivery processes and the ability to deliver against them evidenced by previous experience.
- International work experience.
- SAP TMSforHOTELS and or SAP Certificates (any module).
- Hospitality experience.
- Business language/background.
Travel needs: Up to 50%, primarily European but could be international on occasion.
Soft skills:
- Excellent interpersonal, verbal, and written communication skills.
- Passion for customer service, efficiency, effectiveness, and quality.
- Good team player, willingness to assist others and share expertise.
- Highly influential, leadership, communication, efficiency, sociability.
Education:
- University Degree in Computer Science, Information Systems, Business Administration, or related field.
- A recognized ITIL certification at Foundation level or above is highly desirable.
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