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Customer Service Representative
hace 2 meses
About Gnm Salon Apparel
Gnm Salon Apparel is a dynamic and customer-centric organization that thrives on dedication, empathy, and excellence in customer service. We are seeking a talented Customer Support Associate to join our customer service team and help us provide exceptional support and build lasting relationships with our clients.
Position Overview
As a Customer Support Associate, you will be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and delivering stellar support across various channels. Your role demands superb communication skills, empathy, and a strong commitment to excellence.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner, ensuring every interaction is handled with empathy and care.
- Maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.
- Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish.
- Resolve customer issues and escalate complex problems as needed to ensure satisfaction.
Qualifications
- Proficiency in both written and verbal English.
- Minimum of 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment, juggling multiple tasks with ease.
- A suitable environment for taking phone calls and a personally-owned PC or laptop with a minimum of 15 Mbps upload & download speed. A backup internet connection (10 Mbps) is also required upon hiring.
Compensation and Benefits
- Competitive hourly rate: $3-4 USD per hour.
- Comprehensive health insurance with dental coverage.
- Embrace the work-from-home lifestyle with flexibility and freedom.
- Enjoy paid time-off, performance bonuses, and year-end bonuses.
- Opportunities for advancement in a growing company.
