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Regional Customer Success Team Lead
hace 2 meses
About Canonical: As a leading provider of open source software and operating systems, Canonical empowers global enterprises and technology markets to drive innovation and growth.
Job Overview: We are seeking a seasoned Customer Success Regional Team Manager to lead our CSM team globally, driving revenue retention and growth through exceptional customer service.
Key Responsibilities:
- Develop and implement strategies to enhance customer engagement, improve retention rates, and drive upsells or cross-sells.
- Collaborate with cross-functional teams to deliver outstanding customer experiences.
- Analyze regional performance metrics, identify trends, and implement process changes to drive high-performing teams.
- Provide coaching and mentoring to team members, fostering a culture of excellence and continuous improvement.
Requirements: The ideal candidate will have a proven track record in Customer Success, with a passion for new technologies and a natural ability to lead and grow teams. Strong analytical, diplomatic, and communication skills are essential for success in this role.
Location: This is a globally remote position, offering flexibility and autonomy to work effectively with our distributed teams.