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Regional Customer Success Team Lead

hace 2 meses


Murcia, Murcia, España Canonical A tiempo completo
Customer Success Regional Team Manager

About Canonical: As a leading provider of open source software and operating systems, Canonical empowers global enterprises and technology markets to drive innovation and growth.

Job Overview: We are seeking a seasoned Customer Success Regional Team Manager to lead our CSM team globally, driving revenue retention and growth through exceptional customer service.

Key Responsibilities:

  1. Develop and implement strategies to enhance customer engagement, improve retention rates, and drive upsells or cross-sells.
  2. Collaborate with cross-functional teams to deliver outstanding customer experiences.
  3. Analyze regional performance metrics, identify trends, and implement process changes to drive high-performing teams.
  4. Provide coaching and mentoring to team members, fostering a culture of excellence and continuous improvement.

Requirements: The ideal candidate will have a proven track record in Customer Success, with a passion for new technologies and a natural ability to lead and grow teams. Strong analytical, diplomatic, and communication skills are essential for success in this role.

Location: This is a globally remote position, offering flexibility and autonomy to work effectively with our distributed teams.