Quality Assurance Specialist with Japanese Expertise

hace 6 días

Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo
Job Title: Quality Assurance Analyst with Japanese

In collaboration with a renowned tech BPO company, we are seeking a Quality Assurance Analyst to join our team in Lisbon, Portugal. As a key member of our quality assurance team, you will play a crucial role in ensuring the highest standards of quality in our assessments.

Key Responsibilities:
  • Act as a subject matter expert in quality standards, ensuring consistency and adherence across all tasks
  • Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
  • Provide thorough, written explanations to support your ratings and enhance overall rater quality
  • Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
  • Conduct peer audits as part of the quality process and assist in training initiatives when needed
  • Collaborate with team members to share insights and best practices, driving continuous improvement
  • Manage multiple assignments independently, balancing various tasks with minimal guidance
  • Assist the team lead or manager during the interview process for future hires
  • Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
Requirements:
  • Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level)
  • Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
  • University degree would be an advantage but is not required
  • Computer literate & being comfortable using G Suite, particularly Google Sheets
  • Highly detail-oriented with a rigorous and analytical approach
  • Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
  • Willingness / ability to work flexible shifts. Strong sense of logic and sound decision-making abilities
Offer:
  • Lunch vouchers 7,63 EUR per day
  • 100 EUR transportation allowance or company shuttle
  • Health and dental insurance
  • Above-average base salary (x 14 months)
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential

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