Customer Implementation Specialist
hace 3 días
Join Rentals United, a leading B2B travel tech company, as an Implementation Specialist and play a crucial role in guiding new clients through the onboarding process. As a key member of our Customer Success team, you will be responsible for ensuring seamless adoption of our products and services, providing comprehensive training, and addressing technical questions.
About the Role:- Lead the onboarding process for vacation rental agencies, from initial engagement to full integration.
- Focus on channel management solution with various distributors and Property Management Systems (PMS) integration.
- Ensure all systems are aligned and optimally configured to meet the hotel client's needs.
- Provide comprehensive training sessions and continuous support to clients on utilizing our platform optimally with their PMS.
- Address any technical questions and ensure clients are fully equipped to use the system.
- Assist customers with the implementation of Rentals United products and services.
- Highlight sales channels and Rentals United features, and provide simple recommendations on how to improve ROI.
- Develop and maintain collaborative relationships with key clients.
- NPS
- Media time intro call vs first booking
- Churn divided in MRR Churn and Logo Churn
- Rev Retention Supp Portfolio
- Proficiency in English + second language business level (1 of 4 RU main languages)
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Customer Implementation Specialist
hace 4 semanas
Barcelona, Barcelona, España Rentals United A tiempo completo{"h1": "Implementation Specialist Role at Rentals United", "p": "At Rentals United, we are seeking an Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing advisory to...
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Customer Implementation Specialist
hace 4 semanas
Barcelona, Barcelona, España Rentals United A tiempo completo{"h1": "Implementation Specialist Role at Rentals United", "p": "At Rentals United, we are seeking an Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing advisory to...
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