Customer Experience Associate
hace 4 semanas
At WorldStrides, we are seeking a highly skilled and detail-oriented Customer Experience Associate to join our team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and ensuring seamless execution of traveler and group-based transactions.
Key Responsibilities:- Manage a high-volume of customer requests via email, chat, and phone, providing timely and accurate responses.
- Collaborate with Financial Services and Payment Specialists to ensure traveler/group records are managed within established performance and productivity metrics.
- Develop and maintain a high-quality work environment, inspiring team members to perform at their highest capabilities.
- Utilize strong communication and problem-solving skills to resolve customer issues and improve the overall customer experience.
- Two-year college degree or relevant client/customer-facing financial relationship management work experience.
- Proven written and oral business & customer communication proficiencies.
- Organizational & prioritization skills in a fast-paced, customer-centric environment.
- Demonstrated proficiency with MS Office, proprietary enterprise-level platforms, and CRM (Salesforce or MS Dynamics).
This is a full-time position with a scheduled workweek of Monday through Friday, between 9:00 am and 9:00 pm EST. Occasional overtime, evening, and weekend work may be required as job duties and business needs demand.
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Customer Experience Associate
hace 2 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Experience Associate role at WorldStrides is responsible for delivering exceptional customer service and ensuring the accurate and efficient execution of traveler and group-based transactions. This includes managing a multitude of work streams, transactions, and deliverables that directly impact the customer journey and team...
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Customer Experience Associate
hace 3 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob Summary:The Customer Experience Associate role is responsible for the accurate and efficient execution of traveler and group-based transactions. This includes deposits, payments, cancellations, funds transfers, refunds, payment disputes, traveler record updates, invoice statements, trip insurance claims, and information requests. The ideal candidate will...
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Customer Experience Associate
hace 3 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Experience Associate role is responsible for the accurate and efficient execution of traveler and group-based transactions. This includes deposits, payments, cancellations, funds transfers, refunds, payment disputes, traveler record updates, invoice statements, trip insurance claims, and information requests. The ideal candidate will...
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Customer Experience Associate
hace 2 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob Summary:The Customer Experience Associate role at WorldStrides is responsible for delivering exceptional customer service and support. The ideal candidate will have a strong working knowledge of all WorldStrides products, policies, workflows, and platforms to perform across these with a quantifiable bias toward quality, productivity, efficiency, and...
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Training Experience Coordinator
hace 2 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoThe Training and Educational Experience Coordinator role at Worldstrides is a dynamic position that provides dedicated support to teammates who deliver amazing experiences for students. This position will assist in the larger Academics and Product Delivery training needs in individual student travel business units and on programs. Key responsibilities...
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Customer Experience Specialist
hace 3 días
Mérida, Badajoz, España Boldr A tiempo completoA new chapter awaits at Boldr, a global B-Corp redefining Client experiences. Our team is united by a shared desire to connect diverse individuals with common values and create dignified work opportunities in communities worldwide. We're growing rapidly, with a vision to employ over 5,000 people by 2027. Our values are the foundation of our success:...
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Customer Service Team Leader
hace 2 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.The ideal candidate will have a strong working knowledge of WorldStrides products, policies, workflows, and platforms and perform...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob Title: Customer Service Team LeaderJob Summary:The Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob Title: Customer Service Team LeaderJob Summary:The Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.Key ResponsibilitiesCollaborate with Customer Engagement Leadership to ensure daily operations are managed within established...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.Key ResponsibilitiesCollaborate with Customer Engagement Leadership to ensure daily operations are managed within established...
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Event Experience Coordinator
hace 3 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob Title: Event Operations CoordinatorThe Event Operations Coordinator plays a crucial role in creating effective recruitment strategies and securing various assignments involving external communications and events. This includes securing speakers and off-site visits for WorldStrides events. The role also involves administrative needs related to arranged...
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Customer Service Team Leader
hace 2 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these with a...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these with a...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these with a...
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Customer Service Team Leader
hace 3 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these with a...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.The ideal candidate will have a strong working knowledge of WorldStrides products, policies, workflows, and platforms and perform...
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Customer Service Team Lead
hace 4 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.The ideal candidate will have a strong working knowledge of WorldStrides products, policies, workflows, and platforms and perform...
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Customer Service Team Leader
hace 3 semanas
Mérida, Badajoz, España Worldstrides A tiempo completoJob SummaryThe Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.The Team Leader has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these...
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Cx Operations Leader
hace 2 semanas
Mérida, Badajoz, España Ntd Software A tiempo completoAt Ntd Software, we are seeking a skilled Cx Operations Leader to join our team. As a key member of our operations team, you will play a crucial role in driving customer success and professional services excellence.The ideal candidate will have 5+ years of experience in operations roles for Customer Success and Professional Services, with expertise in...