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Financial Operations Specialist

hace 2 meses


Valladolid, Valladolid, España Ebury A tiempo completo

Ebury is a leading FinTech firm that offers a range of innovative financial solutions. As a Financial Operations Graduate, you will play a key role in supporting our clients and driving business growth.

Key Responsibilities:

  • Process and verify client payments in accordance with internal processes and SLAs.
  • Complete payment beneficiaries and ensure accurate transaction reporting.
  • Provide exceptional customer service, resolving queries and issues via email, phone, and chat.
  • Take instructions from clients and act on them in accordance with internal processes.
  • Take ownership of assigned tasks and demonstrate end-to-end responsibility.
  • Reconcile client funds, FX settlements, and internal cash movements.
  • Investigate unallocated and non-received funds, and escalate as required.
  • Fund client trades where manual funding is necessary.
  • Verify payment status in third-party banking and payment platforms.
  • Update client information and communicate task status to colleagues and supervisors.
  • Adhere to internal policies, processes, and procedures.

Requirements:

  • Practice good office etiquette, including punctuality and attendance.
  • Work proactively under pressure and meet strict deadlines.
  • Demonstrate attention to detail and diligence in your work.
  • Communicate effectively in both written and verbal formats.
  • Speak fluent Spanish and have an advanced level of English.
  • Collaborate with the team and be comfortable in a dynamic environment.
  • Be curious and eager to learn, asking questions to clarify processes and procedures.
  • Be motivated to contribute to Ebury's success.