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hace 2 meses
Ebury is a leading FinTech firm that offers a range of innovative financial solutions. As a Financial Operations Graduate, you will play a key role in supporting our clients and driving business growth.
Key Responsibilities:
- Process and verify client payments in accordance with internal processes and SLAs.
- Complete payment beneficiaries and ensure accurate transaction reporting.
- Provide exceptional customer service, resolving queries and issues via email, phone, and chat.
- Take instructions from clients and act on them in accordance with internal processes.
- Take ownership of assigned tasks and demonstrate end-to-end responsibility.
- Reconcile client funds, FX settlements, and internal cash movements.
- Investigate unallocated and non-received funds, and escalate as required.
- Fund client trades where manual funding is necessary.
- Verify payment status in third-party banking and payment platforms.
- Update client information and communicate task status to colleagues and supervisors.
- Adhere to internal policies, processes, and procedures.
Requirements:
- Practice good office etiquette, including punctuality and attendance.
- Work proactively under pressure and meet strict deadlines.
- Demonstrate attention to detail and diligence in your work.
- Communicate effectively in both written and verbal formats.
- Speak fluent Spanish and have an advanced level of English.
- Collaborate with the team and be comfortable in a dynamic environment.
- Be curious and eager to learn, asking questions to clarify processes and procedures.
- Be motivated to contribute to Ebury's success.