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ServiceNow & Reporting Expert
hace 2 meses
We are seeking a highly skilled ServiceNow & Reporting Specialist to join our team at IZERTIS S.A. as a permanent employee. This role will be based on a flexible work-from-home arrangement.
Key Responsibilities- Ensure the efficient and effective use of ServiceNow within our organization, focusing on robust reporting and data analytics.
- Collaborate closely with internal teams and external vendors to develop and implement best practices, provide training and support, and drive data-driven decision-making through advanced reporting and analytics.
- Create, manage, and optimize reports and dashboards within the ServiceNow platform.
- Participate in ServiceNow-related projects and initiatives, with a focus on data-driven decision-making.
- Ensure that ServiceNow is used efficiently and effectively, meeting service level agreements.
- Collaborate with internal teams and external vendors to develop and implement ServiceNow best practices.
- Provide training and support to end-users and IT staff on ServiceNow.
- Develop and maintain documentation of ServiceNow processes, procedures, and policies.
- Monitor and manage ServiceNow costs, identifying opportunities for cost optimization.
- Work with other IT teams to integrate ServiceNow with other IT systems and applications.
- Troubleshoot and resolve technical issues related to ServiceNow.
- Maintain a strong understanding of ServiceNow architecture and design.
- Implement ServiceNow best practices and workflows to optimize processes.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- ITIL Foundation Certification (preferred).
- ServiceNow Certified System Administrator (preferred).
- ServiceNow Certified Implementation Specialist (preferred).
- Strong understanding of ServiceNow architecture and design.
- Extensive experience with ServiceNow IT service management and asset management.
- Proficiency in ServiceNow reporting and analytics, as well as reporting tools outside the tool.
- Knowledge of ServiceNow best practices and workflows.
- Experience with integrations between ServiceNow and other IT systems is desirable.
- Ability to troubleshoot and resolve technical issues related to ServiceNow.
- Knowledge of ITIL principles and practices.
- Minimum of 3 years of experience working with ServiceNow.
- Proven track record of implementing, configuring, and optimizing ServiceNow solutions.
- Demonstrated ability to meet service level agreements, ensure efficient use of ServiceNow, and drive data-driven decision-making through reporting.
- Expertise in creating and managing reports and dashboards within and outside of the ServiceNow platform.
- Experience collaborating with internal teams and external vendors.
- Strong project management skills, including the ability to work on ServiceNow-related projects and initiatives.
- Previous experience providing training and support to end-users and IT staff.
- Documentation skills to develop and maintain process, procedure, and policy documentation for ServiceNow.
- Budget management experience related to ServiceNow costs and cost optimization.
- English: Reading, writing and fluent conversation.
- German is desirable: Reading, writing and conversation helpful.
IZERTIS S.A. is a leading technology company with 25 years of experience, included in the IBEX Growth Market 15 index and among the 1,000 fastest growing companies in European countries. We provide services and projects through our extensive portfolio of solutions, with a presence in more than 50 countries around the world.
We offer a flexible remuneration plan, including health insurance, daycare, food assistance, and public transportation. Our employees enjoy flexible hours, intensive working hours in the months of July and August, and on Fridays throughout the year, in addition to every Friday of the year, 22 days of vacation + birthday + December 24 and 31.
Apply for this opportunity, so that the Talent team can contact you.
