Payroll Operations Specialist
hace 1 semana
We are seeking a highly skilled Payroll Operations Specialist to join our team at Alight Solutions. As a key member of our payroll operations team, you will be responsible for providing exceptional support to our clients and internal stakeholders.
Main Responsibilities- Support the operational teams to ensure they are skilled and knowledgeable in meeting client deadlines.
- Work with Management to provide the best service to our clients by delivering functional and technical expertise support.
- Provide daily functional support to the teams to support the successful delivery of payrolls.
- Maintain the Client Solution workbook and ensure it is up-to-date.
- Update, maintain, and enforce Defined Work Instructions (DWIs) and other process documentation.
- Ensure and sign off system maintenance testing.
- Support the review of the Statement of Works before it is shared with the client to ensure its fit for purpose.
- Resolve technical/functional issues escalated from the team and ensure all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence.
- Work with Operational Management, Transformation, and Products to implement automation, innovation, and continuous improvement programs.
- Manage the legislation roadmap and ensure the team is upskilled in upcoming changes and processes are updated where needed.
- Support Year End and ensure all necessary tasks are completed.
- Ability to recognize and deal appropriately with sensitive and confidential information.
- Proactively identify upsell opportunities.
- Support Management with the resolution of client escalations and lessons learned.
- Upskill and develop team members through training delivery and coaching to enable them to fulfill their role.
- Adhere to Strada Security Standards and follow all procedures.
- Complete time recording accurately and on time.
- Contribute to team meetings and raise any issues immediately to your Operations Manager.
- Ensure you are up-to-date with all Strada HR announcements and communications.
- Build good relationships with all lines of business where appropriate.
- Participate in projects and activities as needed and assigned.
- Adherence to all Security and Compliance procedures.
- 100% attainment of customer SLA agreements.
- Adherence to quality standards.
- Adoption of innovation initiatives.
- Reduction of client escalations through knowledge transfer to both the client and payroll team.
- Demonstrate professionalism and act responsibly.
We are looking for a candidate with the following experience:
- Strong knowledge of various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits, and other key areas that integrate with payroll.
- Ability to identify and mitigate risks.
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent written and verbal skills.
- Self-motivated and a willingness to learn.
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
The ideal candidate will have:
- Bachelor's degree in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education and experience.
- 3-4 years of relevant experience administering payroll in an HR consulting, HR outsourcing, or corporate environment.
- Expert knowledge on payroll processes, practices, and associated legislation.
We offer a comprehensive benefits package that includes:
- Health coverage options.
- Wellbeing and support programs.
- Retirement plan.
- Vacation and sick leave.
- Maternity, paternity, and adoption leave.
- Continuing education and training.
- Voluntary benefit options.
Alight Solutions is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
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