Central Billing Specialist

hace 2 semanas

Coruño Asturias Spain Axalta Coat. Sys. Spain A tiempo completo
Job Title: Central Billing Specialist - CSR Commercial

Axalta Coat. Sys. Spain is seeking a highly skilled Central Billing Specialist - CSR Commercial to join our team in Asturias, Spain. As a key member of our sales structure, you will act as a primary customer interface, helping field salespeople with various activities and representing our company as a sales representative for assigned customers in their territories.

Key Responsibilities:

  • Manage central billing accounting and reconciliation of related receivables.
  • Interact with OEMs and distributors to notify them of issues or incidents.
  • Manage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.
  • Produce invoice data following reporting methods per OEM.
  • Support customer creation process, including SAP settings linked to price commissions.
  • Resolve disputes with relevant departments.
  • Perform changes related to customer master data requested by the Sales team or reported by the customer.
  • Monitor orders delivered to end-users reported by distributors to ensure accurate invoicing to the OEM and crediting to the distributors.
  • Process invoice corrections, price adjustments, and credit returns.
  • Understand cash collection process and resolve open credit issues with customers, issuing invoice adjustments and other debits/credits.
  • Act as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
  • Develop and maintain in-depth knowledge of assigned customers, including roles and responsibilities, internal relationships, and decision-makers.
  • Interact with the broader network of internal Axalta Partners to ensure customer requirements are understood and commitments are met.
  • Drive adoption of digital tools like the Webshop at our customers and support/report in case of issues.
  • Perform standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP and CRM system.
  • Handle rebates and commissions.
  • Perform quality control checks and take subsequent corrective actions.
  • Follow desk procedures/policies in compliance with SOX, ISO, and other requirements, executing defined controls or maintaining documents needed for evidence.
  • Provide backup coverage for Junior or Senior CSRs for standard transactions.
  • Follow up on sales versus forecast, interacting with Sales and Key account management to understand variations.
  • Support Sales by providing detailed input/reports on sales volumes linked to Central billing process upon request.

Key Requirements:

  • Education: Bachelor's degree or equivalent through experience.
  • Language skills: Italian is a plus; ability to communicate in English and Spanish is a must.
  • Ideal experience: 2 years in a customer service, supply chain, or logistics department within an international company.
  • Computer knowledge: Proficient in Word and Excel; good knowledge of SAP; ideally experience in working with CRM Tools.
  • Skills: Excellent communication skills (verbal and in writing), customer-focused, detail-oriented, team player.

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