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Job Summary

We are seeking a highly skilled Credit and Collections Specialist to join our team at Robinsons Land Corp - Robinsons Homes. The successful candidate will be responsible for handling the billing and collection process, ensuring timely and accurate payments from our clients.

Key Responsibilities
  1. Account Servicing
  • Attend to client inquiries and concerns regarding their accounts, including deferment of deposit of post-dated checks.
  • Acknowledge and secure post-dated checks for safekeeping.
  • Prepare and submit post-dated check warehousing text files to the bank and transmit physical checks.
  • Monitor and reconcile maturing post-dated checks, prepare POS reports as needed, and ensure daily reconciliation with the bank.
  • Set up accounts for clients with payments through Auto Debit Arrangement (BPI and BDO) and generate maturity reports.
  • Prepare adjustment advice for collection requests, including standard discounts, due date movements, payment reclassifications, and restructuring.
  • Prepare Affidavits of Release and Quitclaim for refund checks.
  • Monitor daily inward returned checks reports from the bank and handle bounced checks for DM and SAP.
  • Book In-house Financing transactions and evaluate the creditworthiness of clients for housing unit purchases.
  • Prepare Certificate of Full Payment and Certificates of Purchase.
  • Manage online and manual clearing sheets and prepare Statement of Accounts (SOA).
Delinquent Account Follow-up
  • Follow up on payment of delinquent accounts through phone calls, letters, and emails.
  • Follow the approved collection process, including sending reminder letters, demand letters, and final demand letters.
  • Document bounced checks, follow up on replacements, and send bounced check letters to clients.
  • Process requests from clients, such as holding check deposits for withdrawal to the bank.
  • Offer remedies to restructure accounts and prevent cancellation.
  • Process deferment of cancellation requests from clients.
Reporting
  • Generate Past Due Reports (Ageing Reports).
  • Track Active Accounts or Unpaid (Open) Accounts.
  • Prepare Cancellation Reports and Analysis.
  • Generate Collection Reports and Collection Efficiency reports.
  • Track Maturing Post-dated Checks and Active Accounts.
  • Prepare Bounced Check Reports.
  • Track Fully Paid Accounts.
  • Generate Joint Venture Sharing Reports.
  • Other reports as assigned.
Other Responsibilities
  • Enroll and renew life and fire insurance and HGC for clients.
  • Perform bank reconciliation and clean up unreceipted remittances and deposits.
  • Monitor bank remittances from overseas clients and direct deposits from local clients.
  • Replenish documents and receipts for RFCV.
  • Monitor and consolidate reports of DCRs from Region.
  • Tag cleared checks for Incentive check process.
  • Prepare monthly RSC billing.